RoyalSpinia Privacy Policy

At Royal Spinia, we are committed to protecting your personal information and ensuring your privacy is respected at every step of your journey with us. This Privacy Policy explains how we collect, use, store, and protect your data when you access and use our services at royalspinia.com. By using our platform, you acknowledge that you have read and understood this document. If you have any questions about how we handle your data, please contact us at support@royalspinia.com.

Who We Are

RoyalSpinia Casino is operated by Tekuno Technologies SRL, registration number 3-102-921180, a company organised and existing under the laws of Costa Rica, with a registered office at Province 01 San Jose, Canton 01 San Jose, Cathedral District, Tenth Avenue, Thirty-Three and Thirty-Five Streets, Office Three Three Three Five. Our website is licensed and regulated by the Tobique Gaming Commission under Online Gaming Licence number 0000061.

Payment transactions on behalf of Tekuno Technologies SRL are facilitated by Prismalight Tech Ltd, registration number HE 473581, a company incorporated under the laws of Cyprus, with a registered office at Souliou, 18, 2018, Strovolos, Nicosia, Cyprus. Prismalight Tech Ltd acts solely as a payment agent and processes your financial data in accordance with applicable regulations.

Information We Collect

When you register and use the RoyalSpinia platform, we may collect the following categories of personal data:

• Full name, date of birth, and contact details (email address, phone number)
• Residential address and proof of identity documentation
• Payment information, including card details, e-wallet identifiers, and cryptocurrency wallet addresses
• Account login credentials and session activity
• Transaction history, including deposits, withdrawals, and bonus usage
• Device information, IP address, browser type, and operating system
• Gaming behaviour, betting history, and interaction with our promotions
• Communications you send to our support team

We collect this information to fulfil our legal and regulatory obligations, process your transactions, and provide you with a personalised and secure gaming experience at Royal Spinia Casino.

How We Use Your Data

At RoyalSpinia, we use the personal data we collect for the following purposes:

• To verify your identity and comply with Know Your Customer (KYC) requirements
• To process deposits and withdrawals through our supported payment methods
• To manage your account, loyalty programme participation, and bonus eligibility
• To prevent fraud, money laundering, and other illegal activities
• To send you relevant communications, including promotional offers and account notifications
• To improve our website functionality and your overall experience
• To comply with applicable laws, regulations, and licensing obligations
• To enforce our Terms and Conditions and resolve disputes

We at Royal Spinia do not sell, rent, or trade your personal information to third parties for marketing purposes.

Legal Basis for Processing

Our RoyalSpinia platform processes your personal data on the following legal grounds:

• Contractual necessity: Processing is required to fulfil our obligations under the agreement you enter into when creating an account
• Legal obligation: We must process certain data to comply with anti-money laundering laws, gaming regulations, and tax requirements
• Legitimate interests: We process data to protect our business, detect fraud, and improve our services
• Consent: Where we rely on your consent, for example for marketing communications, you may withdraw it at any time

Sharing Your Information

We may share your personal data with trusted third parties strictly as necessary to operate our services. At Royal Spinia Casino, we work with the following categories of recipients:

• Payment service providers and banking partners to process transactions
• Identity verification and KYC service providers
• Game software providers, including Pragmatic Play, NetEnt, Play'n GO, and Evolution Gaming
• Regulatory and licensing authorities, including the Tobique Gaming Commission
• Legal, audit, and compliance advisors where required by law
• Fraud prevention and cybersecurity partners

All third parties we engage are required to handle your data in a manner consistent with this policy and applicable data protection laws.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law. At RoyalSpinia, we are legally obligated to retain certain records, such as transaction histories and identity documents, for a minimum period following account closure. When your data is no longer required, we securely delete or anonymise it.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by our Royal Spinia platform:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may ask us to correct inaccurate or incomplete data
• Right to erasure: You may request deletion of your data in certain circumstances
• Right to restrict processing: You may ask us to limit how we use your data
• Right to data portability: You may request your data in a structured, machine-readable format
• Right to object: You may object to processing based on legitimate interests or for direct marketing

To exercise any of these rights, please contact us at support@royalspinia.com. We will respond to your request within the timeframe required by applicable law.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our RoyalSpinia website to enhance your browsing experience, analyse site traffic, and deliver relevant content. Cookies help us remember your preferences, maintain your session security, and understand how you interact with our platform. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our site.

Security of Your Data

At Royal Spinia, we implement industry-standard technical and organisational security measures to protect your personal data from unauthorised access, loss, or disclosure. Our security infrastructure includes SSL encryption, secure payment processing, and regular security assessments. While we take every reasonable precaution, no online transmission can be guaranteed to be entirely secure, and you use our services at your own risk with respect to data transmission.

Responsible Gaming and Data

As part of our responsible gaming commitments, we may use your account data to identify patterns of harmful gambling behaviour. Our RoyalSpinia team may contact you with information about responsible gaming tools or, where required by our licence conditions, apply account restrictions. Data processed for this purpose is handled with the strictest confidentiality.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. We will notify you of material changes via email or a prominent notice on our website. Your continued use of Royal Spinia Casino following any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please do not hesitate to reach out to our team. You can contact us via live chat available 24/7 on our website, or by email at support@royalspinia.com. We are here to assist you and will do our best to address your enquiry promptly.